Privacy Policy
Your privacy, handled with care.
At NORVANE LIVING, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order or contacting our customer care team.
INFORMATION WE COLLECT
When you visit NORVANE LIVING, place an order, subscribe to our newsletter or contact our customer care team, we may collect personal information such as your name, email address, shipping address, billing address, phone number, order details and payment-related information.
We may also collect technical information such as your IP address, browser type, device information, pages visited and how you interact with our website.
HOW WE USE YOUR INFORMATION
We use your information to process orders, arrange delivery, provide customer support, respond to enquiries, send order updates and improve your experience with NORVANE LIVING.
We may also use your information to personalize your website experience, understand how visitors use our site and improve our products, services and communications.
PAYMENTS & ORDER PROCESSING
Payment information is processed securely through our payment providers and ecommerce platform. NORVANE LIVING does not store full payment card details on our own systems.
Your order information may be used to confirm payment, process your purchase, arrange shipping, manage returns or exchanges and provide customer care.
EMAIL MARKETING
If you subscribe to our newsletter or choose to receive marketing communications, we may send you curated updates, journal notes, product news and brand announcements.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly at contact@norvaneliving.com.
COOKIES & ANALYTICS
Our website may use cookies and similar technologies to support site functionality, remember preferences, analyze website performance and improve the shopping experience.
Some cookies are essential for the website to work properly, while others help us understand visitor behavior and improve our content, products and services.
You may be able to manage cookie preferences through your browser settings or any cookie tools available on our website.
SHARING YOUR INFORMATION
We may share your information with trusted service providers who help us operate our website, process payments, fulfill orders, deliver products, manage marketing communications, provide analytics or support customer service.
We do not sell your personal information. We only share information when necessary to provide our services, comply with legal obligations or protect the rights and security of NORVANE LIVING and our customers.
INTERNATIONAL VISITORS
NORVANE LIVING serves an international audience, including visitors and customers from the United Kingdom, Europe and the United States.
By using our website or placing an order, you understand that your information may be processed in countries different from your country of residence, depending on our service providers, ecommerce platform and operational needs.
YOUR RIGHTS
Depending on your location, you may have the right to access, correct, update, delete or request a copy of the personal information we hold about you.
You may also have the right to object to certain types of processing or withdraw consent where consent is the basis for processing.
To make a privacy-related request, please contact us at contact@norvaneliving.com.
DATA SECURITY
We take reasonable steps to protect your personal information and use trusted platforms and service providers to help keep your data secure.
However, no method of transmission over the internet or electronic storage is completely secure. We encourage customers to use strong passwords and take care when sharing personal information online.
CONTACT
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
We will review your request and respond as soon as possible.